Technology Support

Technology Support
Posted on 09/03/2020


Live Oak Elementary Students and Parents will be able to access technology support from trained support professionals in the following ways for NCSS issued equipment:

* Seek help from the teacher first if the student is trying to access a resource or has questions on the assigned work.
*Call the Technology Help Desk at (678) 625-6887 between the hours of 8:00 AM - 4:00 PM. Please leave a message if your call is not answered.

*You can email the Technology Help desk at
* Parents must accompany students when calling for support.
* For security reasons, parents will be asked to confirm their identity.
* Please allow a minimum of 24 hours for a response to a support ticket.
*Software installations will not occur for students at this time.
* Technology support personnel can provide assistance with passwords, hardware not working, basic connection to the home network, and how to use online resources.
* If a device is not functioning properly and support personnel cannot assist remotely, an appointment will be scheduled for the parent to bring the device to LOES Technology Support Team.  The support team will make repairs to the nonfunctioning device.  Onsite support will be limited, by appointment only, and will follow all social distancing rules.

Below are some recommendations for staff and students unable to access the internet at home:

* Many cellular network providers are now offering discounts to customers on smartphone hotspots or additional data. Check with your provider for availability.

*Many internet service providers are offering discounted internet service for the next several months. Contact your local provider.

* Currently, we are unable to fulfill any hotspot requests. We are sorry about any inconvenience.

Thank you for your patience as we adapt to our new working environment and provide a new service to Live Oak Elementary students. We are working hard to provide you with a high standard of customer service and are refining our processes as better methods emerge.

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